Junior Meeting Services Administrator
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For our client in Kaiseraugst we are looking for an Junior Meeting Services Administrator for a 8-month contract.
Duration: 8 months
Location: Kaiseraugst
Workload: 100%
Start: ASAP
Background:
As a Meeting Service Administrator you are the SPOC for our customer on Video Conferencing and Webcast that belongs to the Facility IT Operations EMEA/APAC team. As an operational and multi-cultural team, strong communication skills and teamwork are key requirements.
General information:
- Start date: 05.08.2019 (but flexible)
- End date: 31.03.2020
- Working hours: "Shift work": "Early": 7:45 AM – 4:00/5:00 PM; "Late": 9:45 AM – 06:00 PM
- Remote/Home Office: not possible
- Travelling: not required
- Team size: 5 members
Department: FIRO (AE&O, Facilities IT Operations)
Language:
- MUST: Good written and spoken English
At least basic German (ideally fluent or native)
Tasks & Responsibilities:
- Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact
- Consult the customer with the meeting setup based on the requirements
- Provide end-user training for end-users and admins
- Administer and improve the VC-scheduler and ensure high availability of the tool
- Responsibility for the VC-system registration of external business partners
- Partners with local facility management for lifecycle changes of A/V capable meeting rooms
- 2nd level support for WebEx; escalation of Incidents with the Vendor
- In-room support for Webcast events in auditoriums
- Coordination of external A/V-providers
- Site consulting for new VC and Webcast facilities (Studios, Auditorium, …)
Maintenance of HPSM Incident ticket
Must Haves:
- Soft skills
- Strong communication skills, open minded, reliable and a team player
- Distinct customer and service orientation (customer service experience in the last projects)
- Self-managed working attitude (very pro-active)
- Works in a professional manner at all times
- Flexible to work early and late, even on short notice
- Maintains a consistent image of the global service
High availability and promotes the values and benefits of a global service organization
Technical skills
- +1 year of experience with audio/video conferencing or webcast in an international environment
- Experience with ServiceNow Incident (ticketing)
- Experience with Google Suite (docs, sheets, presentation)
Good technical understanding (technical flair, handling with computers, network thinking etc.)
Nice to Haves:
++ Experience in another international pharmaceutical company
We offer you a competitive salary and an interesting challenge in a well named company which will benefit your career.
If you are the person we’re looking for please submit your application. We’re looking forward to getting to know you.
Only English-written CVs will be accepted.
Please note that only selected candidates will be contacted.